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Businesses

A use case for each industry

The same engine, configured for each business. See the real path of a conversation and the features each industry uses.

The path is the same in every business

  1. 1

    The customer writes

    On WhatsApp, on the chat of your site or on Telegram.

  2. 2

    The bot offers times

    Only real times from the resources schedules.

  3. 3

    It is booked

    A 10-minute hold and a confirmation with the exact data.

  4. 4

    The team sees it in Today

    Each person sees their own, with a Telegram alert if you turn it on.

  5. 5

    Reminder

    Goes out before the time, with the rule you turned on.

Barbershop

Each barber has their own schedule and the customer picks who.

Example conversation

Hi! Any slot tomorrow morning for a haircut with Juan?
Tomorrow Juan has 9:00, 9:45 or 11:30. Which do you prefer?
9:45
Done, Carlos! Haircut with Juan tomorrow at 9:45.

The flow in this industry

  1. 1The customer asks for a haircut with a barber and a time range.
  2. 2The bot checks the barber schedule and offers 2 or 3 times.
  3. 3When one is chosen, it is held for 10 minutes and confirmed with name and time.
  4. 4The barber sees the booking in Today; staff only see their own.
  5. 5The reminder goes out and, if the customer does not show, the example flow for a third no-show alerts the team to ask for a deposit.

Features it uses

Aesthetics

A service needs a professional, a machine and a cabin at the same time.

Example conversation

Can I book a facial cleansing on Friday?
On Friday there is room at 2 pm or 4 pm. The session costs R$ 120.
4 pm, I am Lucia.
Done, Lucia! Facial cleansing on Friday at 4 pm · R$ 120.

The flow in this industry

  1. 1The customer asks about a treatment and a day.
  2. 2The bot crosses free professional, machine and cabin and offers only what exists.
  3. 3The booking locks all three resources together and confirms with the system price.
  4. 4The team sees the session in Today and each resource occupancy under Team.
  5. 5The reminder goes out before the session and the customer can confirm or reschedule in the conversation.

Features it uses

Clinic

Doctor and room together, with arrival and completion recorded.

Example conversation

I need an appointment with Dr. Ana next week.
Dr. Ana sees patients on Tuesday at 10:00 and Thursday at 15:30. Which do you prefer?
Thursday.
Appointment confirmed on Thursday at 15:30.

The flow in this industry

  1. 1The patient writes asking for an appointment with a doctor.
  2. 2The bot offers times when the doctor and the room are free together.
  3. 3The appointment is held and confirmed; sensitive data is protected by role.
  4. 4Reception sees it in Today, records the arrival and closes the visit.
  5. 5A reminder before the appointment, and messages on arrival and completion, if you turn them on.

Features it uses

Deliveries

No fixed time: a queue of deliveries that each courier takes.

Example conversation

Can you deliver this afternoon? I am at 120 Flores Street.
Yes, we deliver to your zone this afternoon. Do you confirm the address?
Confirmed.
Order registered. We will let you know when it leaves.

The flow in this industry

  1. 1The customer asks for a delivery and types the address, or shares the location.
  2. 2The bot confirms the zone and the window and creates the task, which stays Unassigned.
  3. 3Couriers get the alert on Telegram; one accepts and the task becomes theirs.
  4. 4On the map and in My day they see the destination, head out and close it, or mark that the customer was not there.
  5. 5If nobody takes it within 2 hours an example flow alerts the team; if whoever took it does not leave within 30 minutes the delivery goes back to Unassigned.

Features it uses

Restaurant

Tables per shift, with seats as capacity.

Example conversation

Hi! Do you have a table for four tomorrow at 8 pm?
Yes, there is room at 8 pm. Under what name?
Ana. We are four.
Done, Ana! Table for four tomorrow at 8 pm.

The flow in this industry

  1. 1The customer asks about a table, a day and how many people.
  2. 2The bot checks the free seats in the dining room for that shift.
  3. 3The booking takes the group seats and is confirmed with the name.
  4. 4The team sees the day bookings in Today and in Calendar.
  5. 5The reminder goes out before the time, and the customer can cancel in the conversation.

Features it uses

The examples show the starting template for each industry. Everything can be adjusted: services, schedules, stages, actions and flows.

Start with the docs