The Work map view, address autocomplete, the location a customer shares and how privacy is protected.

If your business serves customers at their address (deliveries, visits, field service), Wagend stores where each task is and shows it on a map.

The Map view

In Work, the Map form appears when there is at least one task with a location. If you do not need it, you do not see it.

Each task is a marker, with color, symbol and name according to its status: pending, confirmed, in progress, completed or with a problem. Color is not the only thing that tells them apart.
Tap a marker to open the task.
The side list shows the same tasks (useful with a keyboard or screen reader). Tasks without a location are listed separately.
The map fits itself to the results and shows up to 500 tasks; if there are more, narrow the filters. Filters and the set (Unassigned, Today, Upcoming...) work as in the list.
The legend counts tasks by status.

The map uses Google Maps. If Google is unavailable, a fallback map is used and the view keeps working.

Light and dark mode

A floating selector has three options: Automatic, Light and Dark. Automatic follows your panel's theme. It is remembered per browser.

Address autocomplete

When you enter a customer's address, or a task's destination (New task or the edit form), a search box appears:

Start typing street and number (from 3 characters).
Pick a suggestion: the full address (street, number, neighborhood, city, postal code, country) and the point on the map are saved.
A small map with a pin appears: drag it or tap the map to adjust the exact spot.

If you prefer, enter the address manually and tap Place on the map: the system looks it up and leaves the pin for you to move. If autocomplete is unavailable, it tells you and what you typed moves to manual entry: you lose nothing.

A service "has a destination" when its form asks for the delivery address. For that service, the destination is entered with this same search box.

Location shared by the customer

A customer can send their location on WhatsApp or Telegram (or from the web chat, with explicit consent).

In the Inbox the message shows with a small map, the name or address if the channel provided them, and an Open in map link.
If the service asks for a destination, the bot can save that location as the task's destination or as the customer's address. It asks first with YES/NO in the conversation.
On the web chat, the widget offers "Use my location" only when the bot asked for it, and the visitor must explicitly accept.

Privacy

Address and location are personal data: they do not go to logs or to the panel URL.
A courier sees only the approximate area of a task that has not been taken. The exact address appears when they take it. See Work and actions.
Google receives what its map needs to draw. In the Map view it does not receive addresses or coordinates of your tasks. Autocomplete and "Place on the map" do send it the address text you search. If your customers have special requirements, mention it in your privacy notice.

For whoever manages the account

The Google map needs a browser key and three Google Maps Platform APIs enabled (Maps JavaScript, Places and Geocoding). It is a platform setting, not a business one: if the map or autocomplete do not appear, contact support.