Telegram

With Telegram, your customers message a bot that belongs to your business and get served by the same assistant as on WhatsApp: same services, same schedules, same Inbox. It is separate from Team Telegram, which is a single Wagend bot for internal alerts and the "My day" Mini App.

Connect your bot

1. In Telegram open @BotFather and send /newbot. Choose a name and a username ending in bot.
2. BotFather gives you a token (something like 123456:ABC…). It is a secret: do not share it.
3. In the dashboard, go to Settings → Channels → Telegram for your customers.
4. Paste the token into Bot token and tap Connect bot. Only the owner can do this.
5. When the status reads Receiving messages, it works. Try it by messaging the bot from your own Telegram.

The token is stored encrypted and never shown again. If you revoke it in BotFather, paste the new one with Update token. One bot cannot be connected to two businesses. Disconnect deletes the stored token and keeps the history.

What it does

• Serves with the same bot: finds slots, holds, confirms, answers from your knowledge and hands off to a person.
• Options and confirmations appear as buttons inside the chat.
• Accepts text and location (including a location shared as a place). Today it does not process voice, photos or group and channel messages.
• There is no reply window like WhatsApp: you can answer whenever you want.

Multichannel identity

Each person who writes on Telegram becomes an identity of the customer, verified by Telegram and without a phone number. One customer can have several identities (WhatsApp phone, Telegram) and see them all on their profile. Outgoing messages go through the channel of the matching identity.

Shared location

If the customer shares their location, it stays in the conversation and the Inbox shows a map. The bot can save it as the task destination or as the customer's address, with a YES/NO confirmation. See Map and addresses.

Status and pauses

In Settings → Status you see whether the bot is receiving messages, whether there were delivery errors and whether any customer blocked the bot. You can pause the bot or the channel.

Coming soon

Instagram: not available yet.